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This simulation is online and the estimated completion time is 4 hours.

The difficulty level of this simulation as determined by the Ludi participants: 2/5

Name of your role in this simulation: Customer Experience (CX) Manager

The language of this simulation is Turkish and the tasks are completed in this language.

Proludus: Labirent


In this job simulation you will experience the role of a CX Manager (Customer Experience Manager).

As a CX Manager, the areas of responsibility at Proludus are:

  • Customer journey mapping - By understanding students' touchpoints, feelings and needs, mapping and improving the student's experience journey and identifying opportunities for engagement

  • Data analysis and visualization - Collect, organize, interpret and visualize data to inform decision making and evaluate the effectiveness of learning experiences

  • Evaluation - Evaluating the effectiveness of customer experiences with different evaluation methods

  • Project management - Planning, organizing and managing multiple tasks and resources to achieve a goal

  • Continuous improvement - Reflecting on the effectiveness of learning experiences and taking feedback-based action to improve results

Simulation Context

Proludus is working on ideas that will create an alternative bridge for students in the transition from university to business life. After long research, the team decided to develop a new product called "business simulations". You can think of these simulations as shortened and simulated versions of tasks that professionals face in a real job.

The main target audience of these simulations is university students. Proludus aims to expand its market reach by expanding its existing workforce training services to the student segment. This new product allows students to experience what it is like to work in a variety of roles and industries, and to practice and develop their skills in a simulated work environment.

You joined Proludus as a CX (Customer Experience) Manager, which offers trainings to employees in corporate business life. Your job is to design, develop and implement engaging customer experiences for users. While determining the right content by considering the end-to-end experiences of the university students, who are the target audience for this project, you should ensure that the learning experiences are designed to meet their special needs.




Identify which genre and types of education students want to learn most by analyzing the data. Skill: Data literacy

experience design


Design a customer journey based on insights to create a good customer experience Skill: Analytical thinking, customer journey mapping

Data analysis and


Visualize the insights you obtain and present your findings to appropriate audience. Skill: Data visualization, visual design

Ludi İş Simülasyonu

Having provided over 200 live training sessions to more than 3,000 professionals for the past three years, Proludus is a next generation business school focused on developing the fundamental business skills that 21st-century professionals need to possess. Proludus continues its activities in line with the vision of creating a business school where employees can easily and quickly develop the skills necessary for success in their professional life.

Ready for adventure?
Join Ludi now.

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